drlunanerd
Aug 25, 05:08 PM
I've just come out the other side of a protracted saga with AppleCare.
Bought my first personal Apple laptop, a MacBook, in May (having supported and bought a lot of their hardware over the years in my job).
It had a couple of faults so I decided to send it in to get repaired.
It took them 2 months to get a working laptop back to me.
After 1 month I had the original MacBook returned, which they hadn't repaired at all, apparently due to spare parts availabilty problems.
After another 2 weeks they sent a replacement MacBook. Which was DOA. At this point I asked for a refund as I had no confidence in the quality control of the product.
Customer Relations then offered me an upgrade to a new Macbook Pro, which I have now and am happy with.
So a happy ending, but a disgracefully long wait to get to it. Unfortunately this has been my experience with AppleCare over the years - it takes far too long to get hardware repaired - whether you take it to an Authorised Repair Centre or send it to AppleCare. It's useless in a business environment. At the least Apple need to add a next business day service, just like all the other 'tier one' PC manufacturers do. I'm baffled why Apple don't offer this.
Bought my first personal Apple laptop, a MacBook, in May (having supported and bought a lot of their hardware over the years in my job).
It had a couple of faults so I decided to send it in to get repaired.
It took them 2 months to get a working laptop back to me.
After 1 month I had the original MacBook returned, which they hadn't repaired at all, apparently due to spare parts availabilty problems.
After another 2 weeks they sent a replacement MacBook. Which was DOA. At this point I asked for a refund as I had no confidence in the quality control of the product.
Customer Relations then offered me an upgrade to a new Macbook Pro, which I have now and am happy with.
So a happy ending, but a disgracefully long wait to get to it. Unfortunately this has been my experience with AppleCare over the years - it takes far too long to get hardware repaired - whether you take it to an Authorised Repair Centre or send it to AppleCare. It's useless in a business environment. At the least Apple need to add a next business day service, just like all the other 'tier one' PC manufacturers do. I'm baffled why Apple don't offer this.
iMrNiceGuy0023
Jun 15, 10:34 AM
are you able to reserve more than one phone on a family plan??
asiayeah
Aug 25, 09:21 PM
When I read a lot of posts where people complain about Apple service, it seems that it is offten from non-US. Is this my imagination or does Apple need to kick the Arse of their international support groups?
:D
I am sure the customer support is not good in non-US.
Unfortunately Apple is not maintainly a high quality of customer support service throughout the world. It seems Apple is neglecting the areas which is growing fast. This will certainly hinder the growth of Mac OS market share.
:D
I am sure the customer support is not good in non-US.
Unfortunately Apple is not maintainly a high quality of customer support service throughout the world. It seems Apple is neglecting the areas which is growing fast. This will certainly hinder the growth of Mac OS market share.
stormj
Aug 11, 01:43 PM
Noob you think you know a lot, but you obviously don't. I work in the cell industry creating software for mobile phones. I have had EVERY major US carrier and as recently as the beginning of this year I've done testing of the big 4 (VZW, Sprint, Cingular, T-Mo) and I can tell you that the coverage differs greatly amongst them. Congrats on your great coverage with T-Mo. As someone who regularly travels in the Midwest, Toronot area, and San Jose, I can most assuredly tell you that T-Mo Coverage != Cingular coverage everywhere.
Oh, and I doubt the coverage map for T-Mobile is in error in GA, FL, and other states when nearly the entire state is NOT COVERED on their own coverage map.
Weak.
Well, to be fair, your radio ROM/software can have some effect on your reception, and different companies release different radio software at different times, and that can have some effect.
My 8125 has a t-mobile radio ROM, but I run it on cingular. There are a few wrinkles in that, but you are generally correct.
Oh, and I doubt the coverage map for T-Mobile is in error in GA, FL, and other states when nearly the entire state is NOT COVERED on their own coverage map.
Weak.
Well, to be fair, your radio ROM/software can have some effect on your reception, and different companies release different radio software at different times, and that can have some effect.
My 8125 has a t-mobile radio ROM, but I run it on cingular. There are a few wrinkles in that, but you are generally correct.
unlinked
Apr 6, 04:51 PM
BTW... the Xoom at the Best Buy here is broken... been that way for two weeks now according to the sales guy.
If the sales are so bad why don't they just replace it from the stock they have?
If the sales are so bad why don't they just replace it from the stock they have?
Huntn
Apr 28, 10:11 AM
What is absolutely hilarious, last night there were sound bites of Republican's asking "Why did Obama bring this birth certificate thing up, we have work to do!!"
ethana
Mar 31, 02:43 PM
How is it biting them in the ass? Android is the fastest growing OS with a larger share than IOS. I think it's been a very succesfull strategy.
Smartphone OS, yes (iPhone vs. Android phones).
iOS as whole (iPads + iPods + iPhones) kills Android numbers though. By LARGE margins.
Smartphone OS, yes (iPhone vs. Android phones).
iOS as whole (iPads + iPods + iPhones) kills Android numbers though. By LARGE margins.
iris_failsafe
Nov 28, 06:33 PM
Those idiots never learn...
They will bring their industry to its knees until one day noone will use them...
I don't think Stevo we'll even or should discuss the subject...
They will bring their industry to its knees until one day noone will use them...
I don't think Stevo we'll even or should discuss the subject...
LC475
Apr 11, 06:49 PM
There's nothing to fear about Apple making FCP less than professional.
The thing to understand is that NLEs never change their basic structure of how editing works, i.e moving clips in the timeline, trimming, etc. Look at Avid - it hasn't changed much at all since the 90s because they know if they did, they would lose their base of users. Avid came in the early 90s, and FCP came in the late 90s. FCP is an improvement to the Avid idea of NLE editing, and it's a good improvement. That's one reason why it became popular. Sure, the GUI might change but the basic way of working will not. After Effects is a good example. The GUI looks totally different than it did on version 5, but you can still work basically the same.
I don't understand what people mean by FCP lagging behind Avid and Adobe. In the last couple years, FCP has been making strong gains in Hollywood. WB, 20th Fox, Paramount have all used FCP on major movies. I worked as an AE on one of them. Professionals like FCP, many movie editors I know like FCP, major post houses use it, and I'm sure after tomorrow we will like it even more.
If anything, FCP has become less of a consumer app and more of a professional one. Hollywood wouldn't have thought of using FCP in 1999 on version 1, but they're using it now. It's become more professional over the last ten years.
With the new technology of thunderbolt, 64bit support, and multithreading support, in addition to iPad support, we should see an awesome upgrade tomorrow.
The thing to understand is that NLEs never change their basic structure of how editing works, i.e moving clips in the timeline, trimming, etc. Look at Avid - it hasn't changed much at all since the 90s because they know if they did, they would lose their base of users. Avid came in the early 90s, and FCP came in the late 90s. FCP is an improvement to the Avid idea of NLE editing, and it's a good improvement. That's one reason why it became popular. Sure, the GUI might change but the basic way of working will not. After Effects is a good example. The GUI looks totally different than it did on version 5, but you can still work basically the same.
I don't understand what people mean by FCP lagging behind Avid and Adobe. In the last couple years, FCP has been making strong gains in Hollywood. WB, 20th Fox, Paramount have all used FCP on major movies. I worked as an AE on one of them. Professionals like FCP, many movie editors I know like FCP, major post houses use it, and I'm sure after tomorrow we will like it even more.
If anything, FCP has become less of a consumer app and more of a professional one. Hollywood wouldn't have thought of using FCP in 1999 on version 1, but they're using it now. It's become more professional over the last ten years.
With the new technology of thunderbolt, 64bit support, and multithreading support, in addition to iPad support, we should see an awesome upgrade tomorrow.
mmmcheese
Nov 28, 11:41 PM
Universal has already stated that half of the money will be going to the artists.
Do you work for Universal, or the RIAA?
Do you work for Universal, or the RIAA?
deannnnn
Jun 8, 09:26 PM
I would rather just order it online if I didn't want to drive to an Apple Store.
Seriously, RadioShack needs to die.
I used to go to RadioShack every time I needed some kind of cable or needed to convert some kind of cable into another kind of cable. Then I learned that they're prices are insanely high and I've been being ripped off. Now I buy from cmple.com.
Seriously, RadioShack needs to die.
I used to go to RadioShack every time I needed some kind of cable or needed to convert some kind of cable into another kind of cable. Then I learned that they're prices are insanely high and I've been being ripped off. Now I buy from cmple.com.
ehoui
Apr 27, 06:14 PM
Not kosher.
He is still Jr., no matter how much he protests.
http://wiki.answers.com/Q/How_do_you_name_a_Jr_vs_II_vs_III
No, his (or her) name is what figures on the birth certificate no matter how much you protest.
He is still Jr., no matter how much he protests.
http://wiki.answers.com/Q/How_do_you_name_a_Jr_vs_II_vs_III
No, his (or her) name is what figures on the birth certificate no matter how much you protest.
rdowns
Apr 28, 08:04 AM
Step out of your little fairytale world
I loves me some irony.
I loves me some irony.
marksman
Apr 11, 01:20 PM
The iPhone 4 is still the best smartphone in the market, so not surprising.
As for people expecting a 4" screen on the next iPhone dream on. They are not going to make an iPhone with a bigger screen.]]
The people who are saying this is bad for apple are clearly spec chasers.. Which is not what 99% of all iPhone customers are.... They buy into apple for the experience of the UI, the device and the ecosystem. None of that changes or goes away... None of that experience stops existing because some sucky android phone has a better CPU.
The iPhone 4 runs everything that is available for it really well... That some commodity android handset maker has to beef up their spec sheet because they can't compete where it really counts doesn't matter.
The reality is the iPhone doesn't get surpassed until the next iPhone comes out...
Again I am amazed at how many people here think a 4" screen is the wave of the future. It is not.
As for people expecting a 4" screen on the next iPhone dream on. They are not going to make an iPhone with a bigger screen.]]
The people who are saying this is bad for apple are clearly spec chasers.. Which is not what 99% of all iPhone customers are.... They buy into apple for the experience of the UI, the device and the ecosystem. None of that changes or goes away... None of that experience stops existing because some sucky android phone has a better CPU.
The iPhone 4 runs everything that is available for it really well... That some commodity android handset maker has to beef up their spec sheet because they can't compete where it really counts doesn't matter.
The reality is the iPhone doesn't get surpassed until the next iPhone comes out...
Again I am amazed at how many people here think a 4" screen is the wave of the future. It is not.
arkitect
Mar 3, 04:52 AM
I believe that every "gay" person should be celibate.
Why?
I also think opposite-sex monogamous marriage is the only appropriate context for sex
Why?
Yes, I know you "explain", but I just never get it.
I'm heterosexual. I still feel opposite-sex attraction, but my sex drive has been weak for years. I'm grateful for that weakness, too, because I don't see others as mere objects.
Last year I (male) married my partner (male) — we've been together 11 years. (As an aside, that 11 year relationship has outlasted all — and I mean all my straight cousins's marriages and relationships).
Now, you may not like to hear this, but when we have sex we make love. I do not see him as just an object. I fell in love with him because he is a wonderful man. He makes me happy and content.
No different from other couples straight or gay.
So why should we suddenly live together in a platonic relationship — because you have issues with sex?
We're pretty middle class (Shock *gasp* horror). We look out for our neighbours, our friends come around for dinner and sometimes they bring their little kids along. Listen to music and nod off in front of the TV. We have sex, sorry to freak you out, but we do.
In all respects we are normal adults contributing to society, paying taxes, recycling our (maybe too many) wine bottles etc.
Look I am sorry life apparently dealt you a few nasty cards, but perhaps you should consider a religious retreat — life in a monastery can be I hear very fulfilling for men and women like you.
But please leave the rest of us to deal with 21st century issues.
And as for your two gay friends… well… I don't know if I wouldn't file them under I for imaginary. That is just my gut instinct. (Unless the couple you refer to are Catholic priests, in which case… I guess.)
Why?
I also think opposite-sex monogamous marriage is the only appropriate context for sex
Why?
Yes, I know you "explain", but I just never get it.
I'm heterosexual. I still feel opposite-sex attraction, but my sex drive has been weak for years. I'm grateful for that weakness, too, because I don't see others as mere objects.
Last year I (male) married my partner (male) — we've been together 11 years. (As an aside, that 11 year relationship has outlasted all — and I mean all my straight cousins's marriages and relationships).
Now, you may not like to hear this, but when we have sex we make love. I do not see him as just an object. I fell in love with him because he is a wonderful man. He makes me happy and content.
No different from other couples straight or gay.
So why should we suddenly live together in a platonic relationship — because you have issues with sex?
We're pretty middle class (Shock *gasp* horror). We look out for our neighbours, our friends come around for dinner and sometimes they bring their little kids along. Listen to music and nod off in front of the TV. We have sex, sorry to freak you out, but we do.
In all respects we are normal adults contributing to society, paying taxes, recycling our (maybe too many) wine bottles etc.
Look I am sorry life apparently dealt you a few nasty cards, but perhaps you should consider a religious retreat — life in a monastery can be I hear very fulfilling for men and women like you.
But please leave the rest of us to deal with 21st century issues.
And as for your two gay friends… well… I don't know if I wouldn't file them under I for imaginary. That is just my gut instinct. (Unless the couple you refer to are Catholic priests, in which case… I guess.)
Merzie
Jun 8, 11:56 PM
edit: last launch.. whoops
Yvan256
Aug 6, 09:37 AM
Personally, I highly doubt we'll see ANY iPod/iTunes updates here... WWDC is historically a developer/pro event and not a consumer event.
Well, if the rumors of the "full-screen, touch-screen iPod" are true, maybe Apple will open it to developers and introduce a "make your own apps and games for the iPod" dev. kit, which would make sense at a WWDC.
Well, if the rumors of the "full-screen, touch-screen iPod" are true, maybe Apple will open it to developers and introduce a "make your own apps and games for the iPod" dev. kit, which would make sense at a WWDC.
runninmac
Aug 17, 01:01 AM
This is a very dumb question but is Photoshop running under rosetta in this test?
If Photoshop is that is nuts.
Oh, please believe it is.
:eek:
If Photoshop is that is nuts.
Oh, please believe it is.
:eek:
gregorsamsa
Aug 28, 07:35 AM
OEM licensing OS X would not be a panacea. I supported NeXTSTEP/Openstep for NeXT and Apple. We had a nightmare dealing with OEMs who pushed us into the trash heap.
When the merger happened they showed no more interest knowing that we could move the OS to Intel since we had it running on Intel.
Motherboard manufacturers cut corners. OEMs cut all sorts of corners on their I/O cards.
Corralling all necessary OEMs to stick to a specific spec would be a nightmare.
Vista is a classic example of diluting your OS. Five years and counting.
Apple is both a hardware and software company.
The price for their latest Mac Pro shows how price competitive it is with the rest of the industry.
Having built several clone boxes none of them from the case design, integrated motherboard design, controller design, heat transfer requirements, etc comes close to the Mac Pro. It doesn't include Hardware RAID out of the box. Big deal.
When the clone industry can produce cases in general that compete for structural integrity, motherboards with as few cables, easily maintanable cases that are easy to keep dust free then Apple might feel concerned about it's claim to having the most complete experience.
OS X has shortcomings in areas for Engineering (CAD/CAM, FEM, etc. All 3rd party concerns), Games (3rd party concerns, OpenGL 2 concerns that Apple will fix), Vertical Solution concerns (assuming Apple wants to attack the business sectors they will have to address this lack of productivity tools for Finance & Accounting within iWorks) and some other deficiencies.
They are covering their bases and growing their base, quarter by quarter.
When ROME is finally built are we all going to whine that you can save $50 here or there with a clone?
I expect no less.
Good points, some of which I don't disagree with. Yes, "Vista is a classic example of diluting your OS," but I'll still be surprised if it doesn't achieve record sales on release. Though Apple's userbase continues to grow (& rightly so!), the crunch time for Apple in sustaining this will surely come when the shops are full of competitively-priced, Vista-enabled PCs.
Licensing out OS X wouldn't necessarily mean compromising its security; the compromise would come in some of the non-Apple hardware OS X ran on. Much has changed since the days of the original Apple clones that proved to be an expensive failure. Today, technology generally is much less expensive. Customers would appreciate the kind of choice that, after all, hasn't done too much harm to sales of Windows PCs. (I'd probably still buy Apple, but some others may buy a cheaper Dell running OS X).
Granted that the Mac Pro is competitively priced, those recent comparisons with the more expensive Dell workstation overlook that the Mac Pro graphics (Geforce 7300 GT) cost approx $100; the Dell's Nvidia graphics are closer to $1,000. (A point for objectivity's sake).
Like most Mac owners, I believe Apple are still by far the best for overall quality & service (though I think they're currently lacking at least one more consumer-aimed computer). I'm just interested in any ideas that could further expand the OS X userbase, & sustain it long-term.
PS: ROME has already been built: M$. But that empire so overreached itself it now looks as if it's beginning to crumble.
When the merger happened they showed no more interest knowing that we could move the OS to Intel since we had it running on Intel.
Motherboard manufacturers cut corners. OEMs cut all sorts of corners on their I/O cards.
Corralling all necessary OEMs to stick to a specific spec would be a nightmare.
Vista is a classic example of diluting your OS. Five years and counting.
Apple is both a hardware and software company.
The price for their latest Mac Pro shows how price competitive it is with the rest of the industry.
Having built several clone boxes none of them from the case design, integrated motherboard design, controller design, heat transfer requirements, etc comes close to the Mac Pro. It doesn't include Hardware RAID out of the box. Big deal.
When the clone industry can produce cases in general that compete for structural integrity, motherboards with as few cables, easily maintanable cases that are easy to keep dust free then Apple might feel concerned about it's claim to having the most complete experience.
OS X has shortcomings in areas for Engineering (CAD/CAM, FEM, etc. All 3rd party concerns), Games (3rd party concerns, OpenGL 2 concerns that Apple will fix), Vertical Solution concerns (assuming Apple wants to attack the business sectors they will have to address this lack of productivity tools for Finance & Accounting within iWorks) and some other deficiencies.
They are covering their bases and growing their base, quarter by quarter.
When ROME is finally built are we all going to whine that you can save $50 here or there with a clone?
I expect no less.
Good points, some of which I don't disagree with. Yes, "Vista is a classic example of diluting your OS," but I'll still be surprised if it doesn't achieve record sales on release. Though Apple's userbase continues to grow (& rightly so!), the crunch time for Apple in sustaining this will surely come when the shops are full of competitively-priced, Vista-enabled PCs.
Licensing out OS X wouldn't necessarily mean compromising its security; the compromise would come in some of the non-Apple hardware OS X ran on. Much has changed since the days of the original Apple clones that proved to be an expensive failure. Today, technology generally is much less expensive. Customers would appreciate the kind of choice that, after all, hasn't done too much harm to sales of Windows PCs. (I'd probably still buy Apple, but some others may buy a cheaper Dell running OS X).
Granted that the Mac Pro is competitively priced, those recent comparisons with the more expensive Dell workstation overlook that the Mac Pro graphics (Geforce 7300 GT) cost approx $100; the Dell's Nvidia graphics are closer to $1,000. (A point for objectivity's sake).
Like most Mac owners, I believe Apple are still by far the best for overall quality & service (though I think they're currently lacking at least one more consumer-aimed computer). I'm just interested in any ideas that could further expand the OS X userbase, & sustain it long-term.
PS: ROME has already been built: M$. But that empire so overreached itself it now looks as if it's beginning to crumble.
TheKrillr
Aug 27, 08:19 PM
Not true.
Recent years, updates came right before the end of the promotion.
I didn't know that, thats very good to know. I'm in need of a macbook by the 25th and was afraid i'd have to end up ordering right before the release of Merom.
Recent years, updates came right before the end of the promotion.
I didn't know that, thats very good to know. I'm in need of a macbook by the 25th and was afraid i'd have to end up ordering right before the release of Merom.
Multimedia
Jul 27, 01:55 PM
Well it's back to the future for all of us. Remember when the Mac was going 64-bit with the introduction of the G5 PowerMac on June 23, 2003? :rolleyes: Only more than three years later and we're doing it all over again thanks to Yonah's 7 month retrograde.
xsnightclub
Aug 6, 06:11 PM
iPod shuffle-not being updated (because of the nano),but at least Apple gave those owners a volume limit.
and the "One More Thing..." will be -
Leopard print iPod Socks!
and the "One More Thing..." will be -
Leopard print iPod Socks!
DStaal
Sep 13, 11:12 AM
Sun has released this as Open Source. so it will get ported around to other OSes. I hear Sun's Dtrace is already in Leopard
Great. Um... What's their patent licensing scheme on this? (Since they proudly announce they've patented parts of it...)
Great. Um... What's their patent licensing scheme on this? (Since they proudly announce they've patented parts of it...)
patrick0brien
Jul 20, 06:39 PM
Actually, that was my point, but now that you mention it, reversed hyperthreading would solve some problems.
In the long run (really long run, I'm talking quantumcomputers here) however, you are right, and innovation in computing will mostly come from software and how you tell the computer what to do. The nec-plus-ultra would be thinking of a result and getting it (or saying it to your computer) like a photoshop user going, well I would like the sun being more dominant in that picture, the power lines removed, and make those persons look younger. Boom. It happens.
-Macnoviz
Woah. Well, there's more than raw computing involved there, there is context for the computer to understand. What is the "sun" what does "Dominant" really mean? What are power lines? What does "remove" really mean? And let's not go into what kind of DB would be needed to describe all of the differences a person's face exhibits over a lifetime!
I'm sure we'll get there and such 'life' DB's built I hope there is a standard set! Who says we don't need this really big drives!
In the long run (really long run, I'm talking quantumcomputers here) however, you are right, and innovation in computing will mostly come from software and how you tell the computer what to do. The nec-plus-ultra would be thinking of a result and getting it (or saying it to your computer) like a photoshop user going, well I would like the sun being more dominant in that picture, the power lines removed, and make those persons look younger. Boom. It happens.
-Macnoviz
Woah. Well, there's more than raw computing involved there, there is context for the computer to understand. What is the "sun" what does "Dominant" really mean? What are power lines? What does "remove" really mean? And let's not go into what kind of DB would be needed to describe all of the differences a person's face exhibits over a lifetime!
I'm sure we'll get there and such 'life' DB's built I hope there is a standard set! Who says we don't need this really big drives!